1. For non-perishable commodities, respective brand owners will be responsible for the quality of product. In such cases, you can lodge complaints on them through us.

2. The perishable commodities displayed on the site and the actual products delivered will be similar and may not be exact replicas as these items are hand-made and can vary. However, in all such cases the quantity specified in the order will be provided as desired.
 
3. If ordered flowers / cake /sweets / chocolates are not available in the respective city or town, we shall deliver alternate flowers / cake /sweets of desired quality and equal to (or greater than) order value. 

4 a. Delivery schedule varies between same day delivery to delivery within three business depending on the destination city or town. In all major cities we can deliver on the same day and within three business in all other places. If no delivery date is specified in the order form then the order shall be delivered within 1 busines for Class A cities and within 3 business for Class B cities of receipt of the order.

4 b. Our Normal Delivery Hours are 9 AM - 7 PM. For Same Day delivery in normal hours, we need the order by 2 PM. On Sunday and Public Holidays, telephonic support may be available till 1 PM only. Orders for midnight or early morning delivery needs be placed from midnight or early morning sections respectively.

4 c. For same day Sunday delivery, please place the order by 9 AM. For Same day Sunday delivery within Kerala, please place the order one day in advance.

4 d. Midnight and early morning delivery is not available for Occasions like Valentine day, Mother's day, Father's day, Rakhi, Diwali, Christmas and New Year. Also, for delivery on these days, no time commitment would be available.

5. Delivery of certain branded items may not be possible/delayed under certain un-controllable circumstances such as product is not available in the market or discontinued by the manufacturer. In such cases, similar product, nearest to the description will be delivered. Also, conformance would be seeked from the customer for the same through e-mail before the delivery of the order.

6. No claim of whatsoever nature under any circumstances will be tenable other than the claim for 100% refund of payment made. For compliants/ issues related to quality of the delivery/ product, complaints should be made within 24 hours of delivery of the product through email at: gwlorder@yahoo.com.

7. The owner of the site retains the right to refuse any order unconditionally. 

8. All claims are subject to the jurisdiction of Court at Kurukshetra, India only.

9. Request for cancellation of confirmed order can be made up to 1 day prior to the delivery date. You can send your cancellation request at: gwlorder@yahoo.com. For cancellation of order that has been placed using debit/ ATM card or netbanking, 10% of the order value shall be deducted towards bank charges.

10. If the shipping address is incorrect and recipient is also un-reachable on phone OR if no one is available to accept the delivery of the perishable gift item (when delivery attempt is made) then in such cases the order will be assumed as executed & no refund will be made.

11. While placing an order, please provide us with the following information for delivery at Hotel / Hospital.

Hotel

• Full address of the hotel.
• Room No. 
• Telephone number of the hotel.
• Name of Tour company, if applicable.

  Hospital

• Full address of the hospital.
• Ward number or name.
• Home address of recipient with phone number.

12. If there is no one available at the shipping address (to accept the delivery of your order) at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made.

13. If the recipient has not checked in at the hotel on the delivery date, the order will be left at the reception & the order will be assumed as executed.  If the person has checked out of the hotel by delivery date, the order will be assumed as executed & no refund will be made in such cases.

14. If Flower Plaza is unable to deliver your order, then complete refund will be made.

15. Quantities/ sizes specified on the site are indicative in nature and hence there can be slight variations in the delivered item, depending on the availablity of the gift items. Also note that the items are delivered as per the product description on the website. In an event of conflict between the item details on the order form, as described and displayed image on the website, product description as mentioned on the website (for that product code) shall apply.

16. The delivered item for the product categories 'Watches' and 'Apparels' may/ may not be exact replica of the images shown on the website (depending on the availability of the ordered gift item). Hence in such a case the delivered gift item for these 2 product categories (i.e. Watches and Apparels) shall be similar/ close-replica to the image shown for the ordered gift item.

17. For delivery of gift items to Wedding Ceremonies/ Mariage Halls, we may not be able to assure the delivery to the bride and/or bride-groom because of non-accessability of our delivery team to the couple. However, we shall ensure that the delivery is made to one of the responsible member of host. Also, if possible we shall provide you with the name of the recipient through our order confirmation mail.

18. Flower Plaza has taken every care for the accuracy of the information provided in the site. It has exercised due diligence in providing the latest products/information. However, Flower Plaza or its employees or its affiliates are not responsible for the loss or damage caused to any of the users due to the information inadvertently provided in the site.

- Discount Offers, if any are not applicable on Gift Coupons.

For Choice of Gift Items, Choose from 'CATEGORY MENU' List in Left Panel)

You are requested to email your "order Number" to us at: gwlorder@yahoo.com
for prompt & timely execution of your order.